Your customers have a common opinion about you according to your product/service. Product or service improvement and its constant refinement is of one of the main issues for maintaining competitiveness.
A quality survey gives you important information regarding the strengths and weaknesses of the features of your product or service. What are your product’s unique features that makes customers remember you? What should be improved to straighten your positions?- Audit qualitative studies provide answers to these questions.
This is an opportunity to see your product and your service through the customers’ eyes. The operational efficiency and the existing quality valuation gives you the right direction to strengthen your own positions.
Duration of Research:
Discrete research (one time) – from 2 to 3 weeks;
Non-stop research – permanently updated monitoring